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1. COMMUNICATION. The first step in any repair process is proper communication. Each job is assigned a project manager who will keep you informed of the process and answer any question that may arise. If emergency service is required for a situation, a STOP representative will respond to you by phone within 15 minutes at any time of day.
2. SERVICES/MITIGATION. The definition of mitigation is to stop further damage from occurring. The first step is to ensure that the property is properly dried or secured to prepare for the restoration process. To begin this process a Work Authorization is signed and a Preliminary Job Plan is used to identify the process and to care for the needs and concerns of the property owner.
3. ESTIMATES. STOP uses the most sophisticated estimating programs available. These programs are updated monthly for each geographic location. A typical estimate will have detailed line items and a sketched diagram of the areas involved. An Emergency Service/Mitigation bill is completed at the conclusion of the initial service and can be billed directly to the insurance company. A detailed estimate will be presented before any restoration work is started. We utilize Customer Product Selection Forms and Change Order Forms to track customer selections. A Payment Schedule is setup at this time. |
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4. RECONSTRUCTION. All scheduling is handled through our Master Job Planning system. Customer involvement is encouraged to prevent any miscommunications or misunderstandings. Your project manager will work to schedule in a manner that minimizes inconvenience and delay.
5. PAYMENT. We use a Certificate of Satisfaction to document the completion of the job and your satisfaction. In most cases your insurance representative will issue payment. If your name is included on the payment, we ask that you endorse the check when the work is complete and you are satisfied. Larger jobs may also include your mortgage company on the check. We can help you through this paperwork process. Larger jobs may be setup on a payment draw schedule. If a deductible is due, we ask that you pay when it is most convenient to you or at completion of services.
6. WARRANTY. Your complete satisfaction and willingness to refer our services to others is our ultimate goal. All repairs completed by STOP will be guaranteed for one year and will cover defects and/or malfunctions due to faulty installation. We are available for questions and concerns anytime before, during and after repairs. |
